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Refund Policy

REFUND REQUEST EMAIL: Support@HeetHeet.com

At HeetHeet, our priority is to make certain of your 100% satisfaction with your purchase. If for whatever reason, you are dissatisfied with your purchase, you can return it to HeetHeet. All return, credit, and exchange requests should be made within 30 days of receipt of the order. We will not process any requests that fall beyond those 30 days. Any items that do not meet these guidelines will be returned to you. We do not offer price adjustments.

Modify and cancel orders

You can only modify or cancel the order for free within 72 hours after you place the order via Support@HeetHeet.com. Beyond 72 hours, we could not be able to make any modifications for you.

If you still have to cancel your order, we are so sorry that the shipping cost will not be refunded, we could only refund you the related product fees(price after using discount code if you applied one), cause your order has been shipped or is going to be shipped out.

Late, missing, or don't receive

- We will not be responsible for any package still in transit. In order to allow our customers to receive the package as soon as possible, we have selected the best carrier. If your package is not delivered within the expected time, please be more kindly patience, we will try the best to help you.

-If the package has not been received within 60 days after being sent out, we can file a claim with our fulfillment provider and the postal carrier. Any questions about the location of your package, try contacting them directly by phone. 

- We will not be responsible for any package which has been tracked as delivered, and which is returned to us due to incorrect shipping information or refusal by you.

Refund or exchange

Since our toys are limited editions of art, all returns must be in their original, unopened boxes. We will not accept open box toys back as a return.

If you unbox your toy and it’s damaged, please contact support@heetheet.com within 7 days you received the package. We may ask for some photos or videos and give you a replacement. If your purchase is not what you expected, you have 15 days after receiving your order to return by sending your items back to us. 

What you need to prepare
- Must include a valid original purchase order number from HeetHeet.
- At least 2 clear photos of the products you have received.
- Returned products must be in their original packaging without any missing contents.

Please note
- Any original package we have sent will not be refunded the freight portion of the order amount.
- Return shipping and all the fees involved for returning items are at the buyer's cost unless stated, otherwise by our support team.
- Please use the email address you used to place an order to contact our support team.

Cycle for a refund:
The refund will be issued to your original method of payment, and you should see this reflected in your account within 3-10 business days, depending on your financial institution, or 3-5 days if you paid with PayPal.

If you still not receive the refund on your statement after two weeks, please be sure to get in contact directly with your bank or contact us and we will do our best to assist you.

Cycle for exchange: The new package will be sent to you as soon as we received the original package. Please note that replacement products can't be returned for a refund or apply another replacement.

Blind boxes

All the blind boxed items are ""blind,"" meaning, you don't get to choose what assortment of figure(s) you'll receive. You won't know which one you're getting until it arrives. Think of it as a sweet surprise! Please understand that due to the production process, variations may occur from figure to figure. As these are blind boxed items, duplicates may also occur. Ordering multiple blind boxes does not guarantee that you will receive every character.

Due to the nature of blind boxes, there are no returns, refunds or exchanges on any of our blind boxed items. No exceptions. All sales are final.